User Experience and User Interface Design
Doctors experience health troubles just as their patients do. But with the added challenges of long working hours and pressure to perform, doctors can be even more susceptible to suffering from stress and burnout.
DRS4DRS advocates for doctors’ wellbeing and provides support to doctors across Australia. While working at the creative agency BWD, I was briefed to redesign their website, making it a “one-stop-shop” for doctors to find the advice, answers and help they need in times of illness.
We interviewed, ran workshops and surveyed over 100 doctors and students from a range of disciplines to unravel the complex and political context of medicine. By mapping different medical career paths, we identified the key causes of stress, biggest questions and stumbling blocks doctors have to seeking help.
The research revealed that our users were very sceptical and concerned about confidentiality. Most didn’t know what support available, and were extremely time poor with little patience for websites. We also found that many doctors feel alone in their struggles, and there is an opportunity to build morale online.
The solution needed to balance a soothing tone with extreme clarity and professionalism.
I designed the Information Architecture for the website based on the journey of doctors from most stressed to least – offering prompts from “get help now” to “stay well” to “get involved”. The home page clarifies that the user has come to the right place and offers immediate help. The site also offers a wide range of help options from diagnostic tests to journal articles, so as not to box any visitor in.
The user interface for the site needed to be fuss and distraction free. It also needed to load on a range of internet connections and devices, so animations and effects needed to be avoided. I created a tone of voice which is direct and knowledgeable, but helpful. I teamed this with a calming colour scheme and images of relatable people to create a sense of community, away from the sterile hospital context.
View a prototype